HCL Car Rental

At HCL Car Rental, we value your privacy and are committed to protecting your personal information with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access our website, book a vehicle, contact support, or use any services offered by HCL Car Rental.

By using our website or completing a reservation, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect
   We collect information in various ways to provide safe, efficient, and personalized rental services.
   1. Personal Information
      When you book a vehicle or create an account, we may collect:
      • Full name
      • Email address
      • Phone number
      • Billing address
      • Date of birth
      • Driver’s license number and expiration date
      • Payment card information (processed securely through third-party gateways)
      We do not store complete credit card numbers on our servers.
   2. Rental & Travel Information
      • Pickup and return date/time
      • Vehicle category and preferences
      • Rental history
      • Special requests (e.g., baby seats, additional drivers)
      • Pickup/drop-off location
   3. Device & Technical Data
      Automatically collected information may include:
      • IP address
      • Browser type and version
      • Device information
      • Operating system
      • Pages visited
      • Click behavior
      • Referring URL
      • Cookies and tracking data
   4. Optional Information
      Provided voluntarily by you:
      • Feedback and reviews
      • Accident or incident reports
      • Customer support interactions
2. How We Use Your Information
   We use your information to deliver a seamless and secure rental experience.
   1. To Process Bookings
      • Confirm reservations
      • Verify identity and driver eligibility
      • Process payments and security deposits
      • Provide rental agreements
   2. To Improve Customer Experience
      • Personalize website content
      • Save your preferences
      • Suggest vehicle types or offers
      • Enhance website usability
   3. To Communicate With You
      • Send booking confirmations
      • Notify about policy changes
      • Provide customer support
      • Share rental reminders or updates
      Marketing communication is optional and can be opted out anytime.
   4. For Legal & Security Purposes
      • Prevent fraud or unauthorized activity
      • Verify identity during pickup
      • Cooperate with law enforcement when legally required
      • Ensure compliance with federal and state laws
3. Sharing Your Information
   We do not sell your personal information.
   Your data may be shared only with trusted partners for operational purposes:
   1. Third-Party Service Providers
      • Secure payment processors
      • Identity verification partners
      • Insurance providers
      • IT and hosting companies
      • Customer support platforms
      • Marketing service providers
   2. Legal or Regulatory Requests
      We may disclose information if required by:
      • Subpoena
      • Court order
      • Government agency request
      • Law enforcement investigation
   3. Business Operations
      
      In case of:
      • Merger
      • Acquisition
      • Asset transfer
      Your data may be securely transferred with full confidentiality protection.
4. Data Security Measures
   We use industry-standard security protocols to protect your data, including:
   Deposit Refund Timeline
   • SSL encryption on all sensitive transactions
   • Secure data centers
   • Tokenized payment processing
   • Firewall and intrusion detection systems
   • Strict access controls for authorized employees only
   • Regular security audits and software updates
   Though we take every precaution, no online system can guarantee 100% security.
   However, we continuously work to ensure maximum protection.
5. Data Retention
   We retain your information only as long as necessary for:
   
   • Processing rentals
   • Legal obligations
   • Fraud prevention
   • Record-keeping requirements
   • Customer service
   You may request deletion of your data unless laws require us to retain it.
6. Children’s Privacy
   HCL Car Rental does not knowingly collect information from anyone under the age of 18.
   Our services are intended for licensed adult drivers only.
   If you believe we have unintentionally collected data from a minor, please contact us for immediate removal.
7. Your Rights & Choices
   Depending on your location, you may have the right to:
   
   • Access your personal information
   • Correct inaccurate details
   • Request deletion of your data
   • Opt-out of marketing communication
   • Limit certain data processing
   • Request a copy of your stored information
   You may exercise these rights by contacting our support team.
8. Cookies & Tracking Technologies
   We use cookies to:
   • Improve website performance
   • Remember preferences
   • Support booking functionality
   • Analyze traffic patterns
   • Provide personalized offers
   You may manage cookies through your browser settings.
   For full details, refer to our Cookie Policy.
9. Links to External Websites
   Our website may contain links to external sites.
   We are not responsible for the privacy practices of third-party websites.
   We encourage you to review their policies before sharing personal information.
10. Changes to This Privacy Policy
    We may update this Privacy Policy periodically to reflect:
    • New technologies
    • Legal requirements
    • Business changes
    • Customer feedback
    The “Last Updated” date will always show the most recent version.